AI and the Global Customer Experience: A Digital Revolution in Life Sciences

Creating a digital revolution in healthcare, AI and other technological advancements are changing the customer experience globally – impacting patient treatments and outcomes. It’s an exciting time in the industry, but certainly presents a new level of challenges.


About the webinar

Have 60 minutes to spare? Amplexor, together with DeviceTalks, hosts expert panelists, Ann Cramer, Director of Digital Product Delivery and Operations at LifeScan; Ilyssa Levins, Regulatory Process Advisor for Digital Health; and Anand Iyer, Chief Strategy Officer at Welldoc to dig into this topic! You’ll glean crucial knowledge from three key perspectives in the thick of digital transformation in life sciences.


About the speakers
Ann Cramer

Ann Cramer

Director of Digital Product Delivery and Operations, LifeScan

Ann Cramer is Director of Digital Product Delivery and Operations at LifeScan, a global leader in glucose monitoring and diabetes management. She is a results-driven leader with over 20 years of experience leading technology teams, providing custom proprietary and commercial solutions. Ms. Cramer has over 10 years of experience in regulated software development and has a passion for technological innovation and creating solutions that are engaging and support improvement of patient outcomes. Outside the office, Ms. Cramer keeps busy with her 4 children and 2 dogs. When possible, she loves entertaining her close friends and travel with her family.

Ilyssa Levins

Ilyssa Levins

CCC President/Founder, Healthcare Regulatory Compliance Specialist with Commercial/Marketing Savvy

Ilyssa Levins founded the Center for Communication Compliance (CCC) to help pharmaceutical and medical device companies save time and money, while managing risk. A 35+ year industry veteran, Ilyssa understands how to achieve both business and regulatory objectives, and align compliance and marketing stakeholders. An award-winning futurist, and published author, Ilyssa is on the cutting edge of applying artificial intelligence and natural language processing to manage the explosion of content that requires rapid review and approval to support the commercial’s strategy of customer centricity. Ilyssa was named one of the industry’s 100 Inspiring People by PharmaVoice Magazine.


Anand K. Iyer

Anand K. Iyer

PhD, MBA, Chief Strategy Officer, Welldoc

Anand Iyer is a respected global digital health leader—most known for his insights on and experience with technology, strategy and regulatory policy. Anand has been instrumental in Welldoc’s success and the development of BlueStar®, the first FDA-cleared mobile prescription therapy for adults with type 2 diabetes. Since joining Welldoc in 2008, he has held core leadership positions that included Chief Data Science Officer, President and Chief Operations Officer. In 2013, Anand was named “Maryland Healthcare Innovator of the Year” in the field of mobile health. As a founding member of the Digital Therapeutics Alliance in November 2017, Anand works closely with the board to engage industry leaders on the integration of clinically-validated digital therapeutics to improve population health.


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